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EVOUCHER FAQ

01. What is eVoucher?

In an effort to be environmentally friendly, we have moved to issuing electronic vouchers (eVouchers) instead of printing physical vouchers. The common eVouchers which will be issued are as such:-

  • RM25 eVoucher – Redeem 800 F3 Points for this
  • RM50 eVoucher – Redeem 1,200 F3 Points for this
  • RM100 eVoucher – Redeem 2,000 F3 Points for this (F3VIP only)
  • 25% eVoucher – Redeem 3,000 F3 Points for this (F3VIP only)
  • 25% Birthday eVoucher – Will be issued to your account on the 1st of your Birthday month. This eVoucher is only valid for a 1-time use and within your Birthday month only.
  • Campaign eVouchers (i.e. Welcome eVouchers, Fashion Reward eVouchers, etc) – You will know that these eVoucher are issued into your account via Email Notification (please ensure you update your email via your online profile here)

 

* Only F3VIP are allowed to utilize the eVouchers at Furla stores.

 

** eVouchers cannot be used at concession counters.

 

*** Expired eVouchers/Vouchers/Points will not be extended nor reinstated. Most eVouchers/Vouchers (except Campaign eVouchers) have duration of 1-month. Points will expire every year on 30 June.

02. What are the terms and conditions of the common eVoucher?

(a)             RM25 and RM50 eVouchers are redeemable for F3+ and F3VIP tier.

(b)             RM100 and 25% eVouchers are redeemable for F3VIP tier only.

(c)              The RM eVouchers can be used together in a single receipt, but not together with % eVouchers.

(d)             The 25% Birthday eVoucher is only applicable once on your birthday month for the year.

(e)             % eVouchers are applicable for full-priced items only.

 

* Only F3VIP are allowed to utilize the eVouchers at Furla stores.

 

** eVouchers cannot be used at concession counters.

03. What does the statuses mean?

There are 3 statuses for your eVouchers:-

(a)             Printed – Ready and available for you to use on your purchases.

(b)             Used – Already been used for one of your purchases.

(c)              Expired – It was not used within its availability duration and hence is now expired and unusable.

 

eVouchers which have been generated and credited to your account from us will automatically have a “Printed” status as it will have a specific duration set to it. Example of these eVouchers are Birthday eVoucher and Campaign eVouchers.

 

* eVouchers cannot be used at concession counters.

04. How will I know that I have an eVoucher?

You can check the availability and status of your eVouchers via your online profile here. Subsequently, when we issue Birthday eVoucher and Campaign eVouchers; we will also be sending you Email Notifications.

05. How do I use the eVoucher?

Visit any of the F3 stores in Malaysia and inform the cashier that you would like to use a certain eVoucher prior to payment. They will request for your physical F3 Card or barcode on your online profile.

(Ensure that you have logged into your online profile to tick the PDPA & T&C before proceeding to use your Points/eVoucher)

 

* Only F3VIP are allowed to utilize the eVouchers at Furla stores.

 

** eVouchers cannot be used at concession counters.

NOTE: Some eVouchers (i.e. Campaign eVouchers) have certain restrictions and T&Cs for its usage. Always refer to www.f3.com.my to read up on all the specific campaigns’ T&Cs before proceeding to use these eVouchers, to avoid disappointment.